Return Policy

Please fill out the form below to expedite your return.
Due to the time and complexity involved in commercial jobs (commercial yoga, restaurants, commercial warehouses, etc.), these products are made to order to match color and voltage onsite at a commercial facility and not eligible to be returned.
Any personalized heaters (images, custom colors, etc.) are not eligible to be returned.
Eligible products for returns must be unopened and unused stock products. Products must be returned within 30 days of the purchase of the products.
In order to provide safe and high-quality products to our customers, please verify and measure voltage on-site before ordering and installing.
Any installed product with incorrect voltage cannot be returned and voids the warranty.
Any installed hardwired or plug-in products cannot be returned unless they are proven to be defective. See troubleshooting guidelines for details.
A restocking fee of up to 30% will apply for eligible returns.
If a return label is requested, it will be deducted from the refund total.
We do our best to help you through the process, so your project is a success and for you and for us!
It is the customer’s responsibility to pay for any return shipping and return items in the original package.

Return Request

Name(Required)

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Invoice Number(Required)

Please provide us as much detail as possible so we can expedite your request.(Required)